When I began this post last night, I wrote: “Over 45,000 people ‘like’ Steven Slater on Facebook.” As of 7:45 this morning, that number is over 100,000 fans. In case you live in a vacuum, Steven Slater is the JetBlue flight attendant who quit his job Monday—and quite dramatically, at that. After an unpleasant encounter with a passenger, Slater opened an aircraft door, inflated the emergency evacuation slide, grabbed a beer, and exited down the slide. My first reaction when I heard about it on the radio was: “Well, he did what every one of us would have liked to do at one time or another in our careers as flight attendants.
I’m going out on a wing here and betting that a majority of those 100,000 fans are flight attendants, past or present. And while most flight attendants may have fantasized about popping a slide, grabbing a beer, and blowing the big aluminum tube, thankfully, we are, for the most part, a stable group of people.
“Move ‘em on, hit ‘em up, Rawhide.” Tiomkin and Washington
Last week I was in Detroit and trying to catch a flight back to Dallas/Ft. Worth. After about an hour’s drive in morning rush-hour traffic, my brother dropped me off at the airport on the departure level, and I entered the terminal building. It was a mob scene inside. There were people lined up for the automated check-in machines and dozens of people working their way like a conga line through stanchions and velvet ropes to speak to a live ticket agent.
Then it was off to the security line. Nearly 50 people were in line ahead of me and there were only two x-ray machines with working crews. For the next half-hour we did “clutch and go’s:” pick up, push, or drag your bag…inch ahead a little…move bag…move feet…move bag…move feet. You get the picture, right? All the while a morbidly obese, uniformed TSA agent was weaving back and forth in front of the crowd, shouting orders about security procedures. It was dehumanizing and nerve wracking.
Sardines in a tin.
My flight to DFW was on an MD-80 airplane with the five across, two-seat/three-seat configuration. The overhead bins were jam-packed full, and as we used to say, there was a butt in every seat and a face in every window. Does any of this sound glamorous, exciting, or even remotely pleasant? No. So, imagine being locked in an aluminum tube for a few hours with 140 paying customers who have just been treated like cattle and feel as defensive as I did.
Something happens to some people when they are cooped up in an airplane, surrounded by strangers. Their language may become shockingly vulgar, they may become physically abusive, and they often reject any kind of authority—especially from a woman or a gay man. Most flight attendants accept that the stress of getting to the airport, getting through security, and being stuffed into a crowded airplane in combination with delays, service cutbacks, and too much alcohol many times, triggers the bad behavior. But believe me, there have always been people who behave badly on a plane—long before 9/11 and today’s challenges.
It’s not only on airplanes that people behave badly. A policeman I know once had a woman deliberately drive her car into him when he gave her a traffic direction she didn’t want to follow. He said she was lucky he didn’t shoot her. Flight attendants don’t have weapons, except for their wits and their training. Since 9/11, they have not been able to rely on the pilots to come out of the cockpit and help if things get out of control in the cabin. On the other hand, since 9/11, more and more passengers are more than willing to jump into a fray and help defuse a bad situation.
Flight Attendants don’t make the rules, but they’re dying to.
Most altercations between passengers and crews on the airplane happen because of a “rules violation,” and flight attendants can seem like “rules Nazi’s” at times. Turning off cell phones, stowing luggage, fastening seatbelts, staying in seats, and smoking in lavatories, are a few of the issues that make problems for cabin crews. It is said the rules of aviation are written in blood, and all of the rules about these issues have been written in someone’s blood. If you think that sounds a little overstated, I assure you it’s not. Aircraft accident investigations have revealed that these seemingly small issues have caused loss of life.
I’m not a fan of Steven Slater and his behavior. I like to think that I held it together pretty well for forty years, with some minor exceptions. I’ve been shoved, verbally abused, and insulted by the very customers whose lives I was expected to save in an emergency. I’ve been permanently injured doing my job. And yes, I have fantasized about opening a door, inflating the slide, and zipping off the job, but I’m one to worry about consequences. Our real heroes are the flight attendants of US Airways Flight 1549 and others whose professionalism and bravery saved the lives of their passengers and coworkers. What Steven did was irresponsible, but give us this moment to relish in our umm. . . .folk hero?
Donna
Yes Steve had been pushed to the last inch.
ReplyDeleteGood thing our liquor carts were locked before landing. I've always wanted to jump into a slide glad I never had to. Thanks for your blog.
Aint traveling fun?
TB
I want to know how he had the presence of mind to grab to beers before he opened the slide!
ReplyDeleteYet I too feel he went too far though I can understand it. I think people in general are way to in a hurry - driving, talking, texting. I wish someone had asked Steven what the red mark on his forehead was. How many times as flight attendants have you seen this scene - people 4 rows back reaching over to open an overhead bin that is too far for them to reach and then trying to grab their bag so they will be ready to deplane. It's too bad he didn't stay on the plane and have the passenger detained. Barbara
Good post, Donna! I enjoyed it. I can imagine what you (Flight Attendants) go through. There are times I really want to smack some of the passengers. I can’t believe (OK, so maybe I can – I’ve seen it enough) how people think they can cram so much stuff into their suitcase and expect it to fit in the overhead bin. Then they have to hold up everyone else (they’re usually towards the front of the coach section) while they pull out enough so that it WILL fit! Let’s not even go to the what part of wheels first on the 3-seat side don’t they understand! I’m also not a fan of folks being allowed to turn on a cell phone as soon as the wheels hit the tarmac. Excuse me….what is THAT important that you can’t wait to get to the terminal?! Just to tell someone you’ve landed. OK…that doesn’t get you to the terminal any faster, and they should be paying attention to when the flight comes in. Duh. Not sure I would have made a good Flight Attendant….
ReplyDeleteDebbi
Really enjoyed your latest article. I can understand why Steve lost his cool. People can be such "A-Holes". I see it all the time in my business (R.E.), but I hope I never get as upset as he did. I like what he did and hope this will be a wake-up call for some people.
ReplyDeleteDonna, you wrote an excellent article. I feel much like you in that he was no real hero but just for a moment I could fantasize and would loved to be him, giving it back to the a-holes who deserved it. The next day he was made a 15 minutes of fame folk hero, now in the system with charges brought against him and no job, and with probably few regrets. Jennifer
ReplyDeleteI used to travel three weeks out of four every month for ten years. Even when I made Platinum on AA it wasn't fun.
ReplyDeleteBetween passengers and air travel regulations being a flight attendant would have to be nearly miserable at times. I understand why he did it, I just hope he stays off of reality TV.
Like you, I would worry about the consequences, but what a fun story. Your non-rev experience really could have been much worse, you did get on the flight and out THAT day. :-)
ReplyDeleteSuzie
Yup. And thank goodness for D1's.
ReplyDelete